Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Guarantee

  • Our customer support crew is on duty nonstop to attend to all your support tickets. Each ticket you submit to us shall be addressed within up to 60 minutes. If your problem calls for some help from an administrator, we’ll forward the ticket to the technician in charge and will notify you that the issue will soon be resolved.

  • Top quality support service

  • Expert Technical Assist Service

  • Our customer assistance Department is going to be on duty for you round–the–clock to to handle all assistance demand tickets that you send to us. We offer customer help for all programs that are pre–installed on your hosting server. These include our custom designed Hosting Control Panel, the selected Operating System and the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • In the Hosting Control Panel that is offered totally free in your virtual server, you can find an instructive Help zone, that includes everything you need to learn about administering your websites and apps. We have incorporated a wide range of how to articles and reviews and video courses that demonstrate the common website managing responsibilities in an easy–to–understand form.