1 hour ticket response
Timeliness is our dominant responsibility and this is the reason why we have a team of accomplished techs who are prepared to provide a swift reply to any question that you could have. Simply send your client support ticket from the Hosting Control Panel and we will respond within 60 minutes at the latest. As a matter of fact, we work hard and aim for a twenty–minute helpdesk ticket response time.
A Premium–Quality Client Care Service
Our support engineers have big experience in the Linux web hosting business and are proficient enough to come up with a rapid answer to your problem. If, however, the issue at hand is not within the competency of a tech support engineer, the helpdesk ticket will be sent to a programmer or system administrator for further investigation.
An Intuitive Help Section
Included in the Hosting Control Panel is an easy–to–navigate Help Center section, which offers you different sources of information. You can browse through a routinely updated knowledgebase featuring web hosting account management articles and site management articles, watch the step–by–step video tutorials or browse our F.A.Q. repository.