Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • Each assistance request you submit to us will be responded to within maximum 60 min. If for any reason whatsoever your support ticket or email needs further assistance from an admin, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you take advantage of the Optional Admin Services package, all of the server management services included there will be carried out at a time of your preference.

  • Top quality support service

  • A Top–Quality Customer Service

  • Our help desk support team will be online for you 24x7 should you require assistance while working with the Hosting Control Panel or with any of the applications that we pre–install for you on the dedicated server. What is more if you require assistance tackling all the ordinary admin tasks on your dedicated hosting server, you can take a glimpse at the Optional Admin Services package, which includes data backup storage space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan is equipped with our free–of–charge Hosting Control Panel, which offers a detailed knowledgebase plus a collection of how–to video tutorials. Whenever you require help with the Hosting Control Panel, just push the Help or Videos buttons in the top right corner.