In case you've ever had a web hosting account before or you've dealt with any other online service, you probably know from your personal experience that for some things it is better to talk to a live person on the telephone rather than exchange tickets or email messages. In order to find out more about a service before you decide to buy it or when something small-scale should be made, for example, it'll be far easier and faster to get it done real-time. If you can seek the advice of representatives over the phone, it is also very likely that you are dealing with a real hosting supplier, not just a reseller. The level of support that you'll get by phone varies between different suppliers - from common matters to experienced tech support. Usually the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are handled through e-mail and / or tickets.
Phone Support in Web Hosting
In case you choose to take advantage of one of our Linux web hosting, you'll be able to talk with our customer support team over the telephone for 14 hours every day. We will help you choose the most suitable package for your websites since we think that it's better to discuss such matters with a live person. In case you already have an account, we're able to assist you with any sales/billing questions as well as general matters, even with some tech situations which do not require too much time or escalation to a system administrator because it'll be more convenient to open a support ticket for time-consuming troubles and have the entire correspondence in one place. We have telephone numbers in the US, Great Britain and Australia, so you're able to call the one you prefer and talk with one of our representatives.
Phone Support in Semi-dedicated Servers
Any time you need more info about the Linux semi-dedicated servers that we provide, you're able to call some of the three support lines we have across the globe - in the United States of America, the UK and Australia. Thus, you have the option to check ahead of time whether our solutions will be suitable for your web sites. In case you are already our customer and you own a semi-dedicated account, you are able to contact us on the phone for 14 hours every day about any type of billing or basic matters. For strictly tech issues you will have to use our ticketing system in order to communicate with our tech support as someissues just require more time to be taken care of, but we will assist you over the phone with various minor technical issues as well, saving you the time and efforts.