Should you ever face a problem with your website and be incapable of dealing with it on your own, ask the respective hosting company’s help desk team to assist you to get the website back online. A swift resolution would be the most favorable scenario, but a lot of hosting companies answer within 24 hours and even more, especially if you are doing business with a hosting reseller. Even if your problem can be solved without much effort, your website may not function satisfactorily or it may not be accessible at all for a lengthy interval, so you may lose prospective customers because it’s extremely unlikely that anyone would be inclined to come back to a site that is inoperative. Hence, you need to make sure not only that you can get in touch with your hosting company, but also that they can respond and help you in a timely manner. If an app update doesn’t go as planned or you delete something incidentally, for instance, the site must be restored speedily in order to avoid lengthened inaccessibility.
One-Hour Response Guarantee in Web Hosting
If you’re using any of our Linux web hosting
and you’ve got an enquiry or stumble upon some problem, you can touch base with us 24-7-365 by posting a support ticket or by sending an email and we’ll make certain that you receive a reply in less than 60 minutes. If the issue can be sorted out, we’ll do it before we respond, whereas in case there’s something that you need to do on your end, we’ll give you all the necessary information – what settings to check, what possible solutions to try out, etc. Usually, you will get a reply within maximum thirty minutes, which goes to say that waiting for hours and hours or even for more than a day to obtain help is something impossible. Our 60-minute reply guarantee is valid for any query that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
package from us, you can take full advantage of our astonishingly fast support service. You’ll get an answer to any trouble ticket submitted via the hosting Control Panel or email sent to our client and technical support staff in less than an hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes significantly less time to explore and sort out a problem. We’ll give you more details in case the solution entails something that has to be done on your end. If you get in touch with us during public holidays or weekends, the response time will be absolutely the same and because of the fact that our support team will be at your service 24 hours a day, 7 days a week, 365 days a year, you’ll obtain prompt assistance for virtually any technical, general or billing issue regardless of what time of day or night it is.