A live chat is a real-time method of communication between a hosting company's support crew and its clients. It is a very efficient way to receive some information about the web hosting services or get some issue resolved since you're speaking with a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the lower possibility of mistakes any time you exchange info such as usernames or domain names, the more rapid response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue in question. In addition, you'll be able to connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone rates that you'll have to pay in case you are calling to a different country.
Live Chat Support in Web Hosting
As part of the support services that we provide for all of our Linux web hosting, we have live chat support which is available every day, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, as we can assist you with pretty much anything, ranging from providing you with common info about our services in case you aren't a client yet and you are thinking about purchasing one of our plans, to helping you with installing an email account in an e-mail client. A part of the problems are more complex and time-consuming, so you will have to take advantage of the ticketing system which is built-in our Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every single day, even on holidays and weekends. It's the perfect way to learn more about our Linux semi-dedicated servers in case you do not have an account yet or to have some problem resolved if you're a customer and our customer care representatives will assist you quickly no matter what time of the day you join the chat. If you are hesitating which package is more suitable for your web sites, if you need a piece of advice whether you should acquire a certain upgrade and how to obtain it or when you experience problems installing an e-mail account on your machine, you can get in touch with us and we will provide you with the required details right away. The live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can be certain that you will always get instant help with any question or issue that comes up.