There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a trouble ticket system. This is the easiest method of communication for several reasons. In case no technical support team member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Also, you can copy & paste large bits of info without having to worry about printing errors, and in case a specific problem needs more time to be solved or a number of responses need to be exchanged, all the information will be in the exact same place, so each party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your hosting company is that they are usually separate from the web hosting platform, so if you need to supply info or to follow instructions, you’ll have to use at least 2 separate admin dashboards and this number might rise in case you want to administer a handful of domain names. Furthermore, a lot of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.