There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a trouble ticket system. This is the easiest method of communication for several reasons. In case no technical support team member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Also, you can copy & paste large bits of info without having to worry about printing errors, and in case a specific problem needs more time to be solved or a number of responses need to be exchanged, all the information will be in the exact same place, so each party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your hosting company is that they are usually separate from the web hosting platform, so if you need to supply info or to follow instructions, you’ll have to use at least 2 separate admin dashboards and this number might rise in case you want to administer a handful of domain names. Furthermore, a lot of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.
Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst browsing your website files or tweaking different account settings. The ticketing system is being closely monitored 24/7 by our support team and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to receive support. In contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information regarding any technical or billing problem. Moreover, you can read a number of educational articles, which will help you solve the most commonly met issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our Linux semi-dedicated servers, was designed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an enquiry or come across an issue, you can touch base with our customer support staff instantaneously without the need to go through some other admin dashboard. You can search through your files or check various account settings whilst opening a new ticket or reading the response to an old one. If you have a myriad of tickets and you’d like to track down a given one, you can use the smart search option, which is available in the Help section of the Control Panel. We will make sure you receive a response in no more than an hour regardless of the nature of your enquiry or problem.