The client support that you can receive from your web hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical trouble with an active account. Timely and accurate information regarding a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real hosting supplier not from a reseller. When you get a hosting account through a company that does not own its servers and it cannot access them directly, it's quite possible that you'll wait for a day or two in order to have a response to your query, so your web sites may remain offline for quite some time. In contrast, a company which provides various options for communication and has a technical support crew that is available all the time can assist you right away and help you limit or completely avoid any downtime and prospective losses.
24/7 Customer Support in Web Hosting
The customer and tech support services for all our web hosting
plans are twenty-four-seven, thus you can forget about waiting for several days to receive assistance. In case you aren't our client yet, you can call us, chat with an agent or send an e-mail message. If you do have an account, you'll be able to open a support ticket on top of the other three methods of contact. You'll be able to pick the most suitable way to contact us depending on what your location is or the device you're using. We can assist you for more or less any webhosting-related query that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even then the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you obtain a semi-dedicated server
account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our representatives will assist you to select the ideal package or offer you details about our servers, to check whether the system requirements for your websites are met. When you are an existing customer, you can also contact us via e-mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We guarantee that if you use any of these two methods of correspondence, you'll receive a reply within less than one hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other suppliers, even large ones, you're able to compare the reply time due to the fact that it ordinarily takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you can get in touch with us 24/7 for any server-related issue or fordifferent issues and / or questions about the pre-installed software your server comes equipped with. If you have not acquired your VPS server
plan yet, you will be able to find out more information about our solutions by giving us a phone call or through the live chat service. For more technical problems, you're able to send an e-mail or open a ticket from your billing Control Panel and you'll get support within a maximum of one hour no matter the time of the day, even on weekends and holidays. The actual response time in most cases does not extend past thirty minutes. If you're looking for assistance with third-party software, you can use the Managed Services upgrade which you can add to every single VPS plan and our administrators will assist you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we supply come with 24/7 support via various methods of communication and with a one-hour maximum reply time warranty. If you want to find out more about the plans or you have various general or billing questions, you'll be able to phone one of the local numbers that we have internationally or you could use our live chat service and speak to a live agent. For strictly tech issues that need the help of a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, because all these channels are more appropriate to keep track of a particular issue. The answer time for them rarely exceeds half an hour, so that you can forget about waiting for an entire day in order to get assistance. The support service is available for all of the server-related issues, including the pre-installed software. When you'd like to receive help with third-party applications, you may consider adding the Managed Services upgrade that we provide for all of the packages.